KOBPAY Account Deletion
This page explains how to request deletion of your KOBPAY account and what information is deleted or retained.
How to delete your KOBPAY account (in-app)
- Open the KOBPAY mobile app.
- Go to Profile.
- Select Delete Account.
- Confirm the deletion request when prompted.
Important:
Deleting your account is permanent. You may lose access to your transaction history and in-app services associated with your account.
Data that is deleted
- Account profile details (such as name and phone number associated with the app, where applicable).
- Saved beneficiaries (if you saved recipients for faster payments).
- Support/contact requests linked to your account (where applicable).
- In-app preferences (e.g., UI settings).
Data that may be retained
For compliance, fraud-prevention, dispute resolution, and legal obligations, KOBPAY may retain limited records even after account deletion.
- Transaction records (amount, date/time, provider reference, status, and receipt identifiers).
- Audit/security logs (to help detect fraud and protect users/platform integrity).
- Records required by applicable laws/regulations (where relevant).
Retention period
Retained records may be stored for up to 90 days (or longer if required by law or an ongoing dispute/fraud investigation).
Need help?
If you cannot access the app to complete deletion, contact KOBPAY support and we’ll guide you.
Note: For your security, we may request verification before processing deletion-related support requests.